Type
Billing and Subscription Management System
Objective
An international SaaS company needed a comprehensive Billing and Subscription Management System to automate subscription processes, manage billing cycles, and track revenue seamlessly. Their goal was to create a unified system that could handle diverse billing requirements, improve customer satisfaction, and reduce manual work in
revenue management.
Technologies
AngularJS, iOS, Android, AI, Blockchain, Salesforce
Country
Canada
Project Attributes
Engagement Model
Fix Cost
Duration
9 months
App Users
Finance teams, Sales managers, and Customers
Challenges
- Complex Billing Models: The client offered multiple pricing plans and services, leading to a complex billing
system. Manually managing these diverse billing models often led to errors and
customer dissatisfaction. - Subscription Management Issues: Existing tools were inefficient in managing subscription renewals, upgrades, and
downgrades, impacting the customer experience and leading to revenue
leakage. - Manual Revenue Tracking: Revenue tracking and reporting were handled manually, making it difficult to track
financial performance accurately and efficiently. - Lack of Data Security and Transparency: The client’s customers expressed concerns about data security, particularly
regarding payment details and transaction transparency.
Solutions
- Automated Billing with AngularJS and AI: The team developed an AngularJS-based system with AI integration to automate
billing cycles and calculate charges for diverse pricing plans. This reduced
manual work, ensuring accurate billing. - Seamless Subscription Management for iOS and Android: A mobile-friendly interface was created to allow customers to manage
subscriptions on iOS and Android, enhancing user experience and enabling
self-service options. - Revenue Tracking with Salesforce Integration: The system integrated with Salesforce, streamlining revenue tracking and
enabling finance teams to generate accurate reports on billing performance. - Blockchain for Data Security and Transparency: Blockchain was integrated to enhance payment data security and provide
customers with transaction transparency. This increased customer trust and data
protection.
Results:
- Efficient Billing Process: Automated billing processes significantly reduced errors, providing customers with accurate invoices and ensuring timely revenue collection.
- Improved Subscription Management: Customers could easily manage their subscriptions, leading to higher satisfaction and retention rates.
- Accurate Revenue Insights: Integration with Salesforce provided real-time revenue insights, helping the finance team track financial performance effectively.
- Enhanced Data Security: Blockchain’s data protection features reassure customers about payment security, boosting overall satisfaction.
Conclusion:
The Billing and Subscription Management System helped the client achieve streamlined billing, improved customer satisfaction, and robust revenue management.